2021 STAKEHOLDER SATISFACTION SURVEY REPORT
2021 Stakeholder Satisfaction Survey Report
Dear Valued Stakeholder,
The MICT SETA recently conducted a Stakeholder Satisfaction Survey for the 2020/2021 financial year. The primary focus of the study was to evaluate how effectively and efficiently the MICT SETA is achieving its mandate within the MICT sector.
The survey measured stakeholder satisfaction across a number of areas, including:
- Image and Reputation
- Leadership and Vision
- Systems and Processes
- Mediums of Communication
- Responsiveness and Communication
- Service delivery and Excellence
- Product/Service Offering
To obtain reliable key insights, we conducted consultations with stakeholders such as yourself. These consultations were in the form of short interviews, focus group discussions, and an online survey.
We greatly appreciate your kind cooperation for availing yourself for these. Your feedback and suggestions have been taken into consideration and will help us improve our service and fulfill stakeholder needs.
Click Here to Access the Final Report